ServiceNow CSA Dumps

ServiceNow CSA Dumps

ServiceNow Certified System Administrator
  • 360 Questions & Answers
  • Update Date : July 15, 2024

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ServiceNow CSA Sample Questions

Question # 1

What table acts as a staging area for records imported from a data source? 

A. Transform Table  
B. Staging Table  
C. Import Set Row Table  
D. Temp Table  



Question # 2

When you seta policy that is applied to all data entered into the platform (UI, Import Sets, or Web Services), where does this policy run by default? 

A. Client  
B. Server  
C. Browser  
D. Network  



Question # 3

On the Cl Dependency View, what enables you to trace from an infrastructure item, like aServer, to the Services that are dependent on that Server?

A. Service Tracer  
B. Automapping Utility  
C. Relationships  
D. Transform Map  



Question # 4

What is used to determine user access to knowledge bases or a knowledge article? 

A. sn_kb_read, sn_article_read  
B. Privacy Settings  
C. Read Access Flag  
D. User Criteria  



Question # 5

To apply a UI Policy to all views, which field should be set to true in its definition record? 

A. Inherit  
B. Reverse if false  
C. On lowed  
D. Global  



Question # 6

What ServiceNow feature can be triggered by events, and is used to inform users about activities or updates in ServiceNow?

A. Notifications  
B. Alerts  
C. Texts  
D. Events  
E. Emails  



Question # 7

Which field (or fields) is used as a unique key during imports? 

A. Match Fields  
B. Coalesce Fields  
C. Key Fields  
D. Sys IDs  



Question # 8

When looking at a long list of records, you want to quickly filter, to show only those which have Category of Hardware. How might you do that?

A. On the Iist, locate and right click on the value Hardware, select Show Matching  
B. Click Funnel ten, type Hardware and click enter  
C. On the Category column header, right click and select Show > Hardware  
D. Right dick on magnifier, type Hardware and click enter  
E. On Breadcrumb, click > icon, type Hardware and click enter  



Question # 9

Which framework can automatically populate values for the priority and Category field based on the Short description field value?

A. UI Policy  
B. Assignment Rule  
C. Action  
D. Predictive intelligence  
E. CSDM  



Question # 10

What does Natural Language Query allow you to do on a list? 

A. Automatically select a filter, based on keywords  
B. Filter list by typing in a phrase  
C. Predict the filter desired by the user  
D. Speak to the condition builder  
E. Set list filter, using audible commands  



Question # 11

The ServiceNow platform supports a wide variety of plus-and-play application. You can choose from the included workflow or build your own workflow. Which of following these workflows are included in the platform? 

A. Employee Workflows  
B. Infrastructure Workflows  
C. Federal Workflows  
D. Manufacturing Workflows  
E. Customer Workflows  
F. IT Workflows  



Question # 12

What are examples of Ul Actions, relating to Lists?Choose 4 answers

A. List Links  
B. List Control  
C. List Buttons  
D. List Context Menu  
E. List Override  
F. List Choices  



Question # 13

What is the name of the string that display filter criteria? 

A. Topic  
B. Choice  
C. Breadcrump  
D. Menu